Every customer conversation,
handled beautifully.
Muralla Socials is the digital backbone for Muralla Café's social media presence — automating Instagram, Messenger, WhatsApp, and content embedding so the team can focus on what they do best: great coffee.
What Muralla Socials does
Four core capabilities powered by the Meta Platform APIs.
Manage messaging & content on Instagram
Muralla Socials publishes posts, shares stories, responds to comments, and handles direct messages for Muralla Café's Instagram account using the Meta Instagram API.
Engage with customers on Messenger from Meta
Muralla Socials enables Muralla Café to respond to Messenger conversations in real-time. Customer inquiries about reservations, hours, and menu are handled via automated and human-assisted replies.
Embed Facebook, Instagram & Threads content
Muralla Socials embeds Muralla Café's Instagram posts and Facebook content on the café's website and digital menus using the oEmbed API, keeping their web presence automatically updated.
Connect with customers through WhatsApp
Muralla Socials sends order confirmations, reservation reminders, and promotional messages to Muralla Café customers via WhatsApp Business Platform.
About Muralla Café
Muralla Café is a specialty coffee shop based in Santiago, Chile. We use Meta's platforms to stay connected with our community — answering questions, sharing daily specials, and making it easy for customers to reach us on any channel they prefer. Muralla Socials is the internal tool that makes all of that possible.
Instagram · Messenger · WhatsApp
vicentejoaquintirado@kua.cl
Santiago, Chile
Your data is in good hands
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